YOUR NEXT CAREER MOVE...

• An Australian owned and run company - a real success story

• Arguably the GO-TO in their industry for product range, quality and competitive pricing

• These well known brands have inventory ready to go - they are warehoused (throughout Australia and New Zealand) and then distributed through re-sellers - B2B

• With a large online presence they are heavily into keeping customer loyalty

• This newly created position will suit someone with a strong demonstrated customer service / internal sales background

• The main focus of the role is in maintaining service excellence to customers ALREADY in the system

• As with any larger company the more extensive the database the more the need to be careful in ensuring existing accounts are looked after and maintained

• Duties: follow up sections of the database as directed; provide information on specials and other new products; establish any areas of concern (pricing, quality, delivery times etc) to any lapsed or MIA customers; problem solve any issues and report / provide feedback to management; identify potential areas of sales growth; update database and changed details / new contacts ETC. This is not a cold calling role.

• You will enjoy a productive and satisfying role ensuring customers are treated with respect and promises are kept

• You must have customer service or call centre experience, excellent communication skills, a tactful helpful problem solving approach, an enthusiastic pick up the phone manner (majority of this is oubound warm calls) and the success will be yours

• Normal office hours - Mon to Fri 9am to 5pm

• Attractive salary on offer

We look forward to receiving your application.