Join a Thriving Tech Company with a Supportive Family-First Culture!

Are you passionate about technology and customer service? Do you want to be part of a close-knit team in a rapidly growing business? If so, this is your opportunity!

A family-owned business specialising in cutting-edge technology and payment solutions, they are looking for another fantastic person to join the dynamic Help Desk team. Company culture is second to none-supportive, collaborative, and centred around people who truly care about each other and the clients they serve.

The Role:
As the first point of contact for our long-term, loyal clients, you'll play a key role in delivering top-tier technical assistance and support. Your day-to-day will include:

• Troubleshooting and resolving technical issues over the phone with confidence and care.
• Collaborating closely with our technical teams to escalate and resolve issues quickly.
• Building strong relationships with both internal teams and external service providers.
• Keeping detailed and accurate case notes to ensure smooth follow-ups.
• Providing clear, consistent, and accurate information when handling queries.

What We're Looking For:
We'd love to hear from you if you:

• Have a strong customer service background and a genuine commitment to putting customers first.
• Are a team player with excellent communication skills.
• Are tech-savvy with a knack for problem-solving.
• Have experience working with computer management systems and strong computer skills.
• Can easily transfer knowledge and skills to others.

If you're ready to join a business that values your contributions and offers a truly supportive environment, we'd love to hear from you!

Please note: This role requires you to be an Australian permanent resident.