Start 2025 with a Fresh Opportunity!

Are you looking for a role where your skills and contributions truly make a difference? Join a thriving, quality-driven small business specializing in timeless, handcrafted furniture that inspires homes across Australia. We're seeking a Customer Success Manager to bring energy, organisation, and exceptional service to our team and clients.

Who they are?

Inspired by nature and built to last pride, in its hand picked matching furniture collections. They are an ecommerce brand with a retail showroom based in Rowville, Melbourne. You can't beat the warmth that natural timber brings to a space and we believe that timber is timeless and good design is something that will be enjoyed for the years to come. They are here to inspire and guide their valued clients on the journey to create a home they love. They stand by the ethos in Trust, Longevity and Design, and they like the idea that beautiful furniture lives on in their clients homes, delivered Australia wide with pride.

About the Role

This is a dynamic position offering variety across customer service, administration, and operations. You'll be at the heart of our small team, managing online orders, coordinating logistics, resolving escalated customer issues, and supporting the daily flow of business operations. You'll have the chance to wear many hats and make a tangible impact.

Why Join Them?

• Friendly, small-team culture where your contribution matters.
• Modern, light-filled office space to work in.
• Be part of a growing business built on integrity, quality, and client satisfaction.

Key Responsibilities

• Deliver exceptional customer service and handle escalated resolutions.
• Coordinate logistics with freight carriers and suppliers.
• Process and confirm online sales orders.
• Assist with stock ordering and troubleshooting inventory challenges.
• Support team members across sales, operations, and admin.
• Collaborate on special projects and process improvements.

What You'll Bring

• Strong organisation skills and attention to detail.
• A passion for delivering excellent service and solving problems with resilience.
• Proven experience with inventory management (3+ years).
• Confidence working with technology across multiple platforms.
• A systems-focused mindset and ability to create and follow processes.
• Excellent communication skills to liaise with clients, suppliers, and carriers.

If you're looking for a varied, rewarding role with a collaborative team, we'd love to hear from you.

Apply Now: Send your CV and a cover letter explaining why you're the perfect fit for this exciting opportunity. Let's make 2025 your best year yet!