Join a Thriving Team in a Leading Family-Owned Tech Company!

About Them
A successful, family-owned business specialising in technology and payment solutions, dedicated to innovation and exceptional customer service. The culture is collaborative, supportive, and geared toward growth-where every team member is valued and empowered. We're looking for an experienced Team Leader to help the Help Desk Team thrive even more!

About the Role
As a Team Leader, you'll drive the Help Desk Team's success, managing daily operations and being a hands-on leader who's ready to step in when needed. Your role will include:

• Overseeing the team's processes, ensuring everyone is on track and aligned
• Leading the team with clarity and support, handling both administrative and developmental tasks
• Acting as the first point of escalation for both internal and external customers
• Keeping everyone informed through daily, weekly, and monthly reports
• Creating effective methods to track progress and task completion

What You Bring

• A strong background in Customer Service with a commitment to putting the customer first
• Previous experience as a Team Leader in a Help Desk/Customer Service environment
• Knowledge of computer management systems and advanced computer skills
• Exceptional communication skills and a team-player mentality
• The ability to effectively transfer knowledge and skills to the team

Why Join Them?

• Be part of a close-knit, supportive team where your growth and well-being matter
• A positive company culture that encourages innovation and values each team member

If you're ready to lead in a role that combines tech expertise with a supportive work environment, we'd love to hear from you! Please note this role is based in Australia and requires permanent residency.