Customer Retention Officer / Internal Sales
Summary

tel-icon 2 Oct 2024

tel-icon Altona North, Melbourne, Australia

tel-icon Full-Time

tel-icon GREAT TEAM ENVIRONMENT

Reference Number

200018310_347438762854210598

Profession

Call Centre & Customer Service > Sales - Outbound

Contact Details

Cheryl Koller

Company

Conquest Personnel Pty Ltd

Apply for this role

Job Details

YOUR NEXT CAREER MOVE...

  • An Australian owned and run company - a real success story
  • Arguably the GO-TO in their industry for product range, quality and competitive pricing
  • These well known brands have inventory ready to go - they are warehoused (throughout Australia and New Zealand) and then distributed through re-sellers - B2B
  • With a large online presence they are heavily into keeping customer loyalty
  • This newly created position will suit someone with a strong demonstrated customer service / internal sales background
  • The main focus of the role is in maintaining service excellence to customers ALREADY in the system
  • As with any larger company the more extensive the database the more the need to be careful in ensuring existing accounts are looked after and maintained
  • Duties: follow up sections of the database as directed; provide information on specials and other new products; establish any areas of concern (pricing, quality, delivery times etc) to any lapsed or MIA customers; problem solve any issues and report / provide feedback to management; identify potential areas of sales growth; update database and changed details / new contacts ETC
  • You will enjoy a productive and satisfying role ensuring customers are treated with respect and promises are kept
  • You must have customer service or call centre experience, excellent communication skills, a tactful helpful problem solving approach, an enthusiastic pick up the phone manner (majority of this is oubound warm calls) and the success will be yours
  • Normal office hours - Mon to Fri 9am to 5pm
  • Attractive salary on offer

We look forward to receiving your application.

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