When the workday ends, the question often lingers: should you answer that after-hours call? For some, picking up is a sign of commitment or a way to stay on top of things. For others, it feels like a boundary crossed, blurring the lines between professional life and personal time. There is no one-size-fits-all answer, and the right approach depends on your role, your company culture, and your long-term wellbeing.

In today’s always-on world, expectations around availability have changed. Technology makes it easy to stay connected, but just because we can does not always mean we should. In fact, Australia’s new "Right to Disconnect" laws, introduced by the Fair Work Act in 2025, gives employees the right to refuse unreasonable work contact outside of normal hours under certain circumstances.This means you cannot be penalised for choosing not to answer after-hours calls or messages, unless it is reasonable for your role or situation (for example, if you’re on-call or handling urgent issues).

In this article, we will look at the pros and cons of answering calls after hours, how to set clear boundaries without damaging relationships, and how to create a sustainable routine that works for you and your workplace.

The Pros of Picking Up

Answering work calls outside regular hours can feel inconvenient, but in the right context, it has real advantages. It is not about being constantly reachable, it is about knowing when your presence is truly needed. Here are some of the benefits of picking up at the right time:

·       Builds Trust and Reliability: Being reachable when it really counts shows that you are dependable. It can reassure managers, colleagues or clients that they can rely on you, especially in fast-paced or high-pressure industries.

• Strengthens Client Relationships: Taking a call to help solve a problem, answer a query, or offer reassurance can go a long way in building client loyalty and satisfaction. It shows commitment, and clients remember that.
• Can Fast-Track Problem Solving: Some issues are best solved in real time. A five-minute call can sometimes prevent hours of delay, confusion, or escalation the next day.
• Positions You as a Leader: Stepping up when needed (not all the time) demonstrates initiative and accountability. It can enhance how you are seen by senior staff, particularly if you are hoping to grow into a leadership role.

Answering calls after hours should never become your default, but when done selectively, it can support your career growth and relationships in meaningful ways.

The Cons of Picking Up

It is easy to feel pressure to answer after-hours calls, especially if it has become the unspoken norm. But being always available can come at a real cost to your wellbeing, time, and work relationships. Here are some of the downfalls:

• No Time to Switch Off: Without time to rest, your focus and energy levels drop. Always being “on” makes it harder to relax, leading to burnout over time.
• Creates Unspoken Expectations: When you answer once, others may expect it again. This can lead to a cycle where calls after hours become the norm rather than the exception.
• Disrupts Personal Time: Whether you are out to dinner, with family, or simply taking a break, calls can interrupt moments that matter. Work-life boundaries are important for a reason.
• It Is Often Not Urgent: Many after-hours calls are not true emergencies. By answering every time, you train others to skip emails or proper planning, and to rely on your constant availability instead.

The Right to Disconnect  were introduced to address exactly these issues—helping employees draw clearer boundaries between work and personal time. Choosing not to answer is not a sign of disengagement. It is often a smart, self-protective decision that helps preserve your focus for when it really counts.

Finding the Right Balance

You do not have to be available 24/7, but that does not mean switching off entirely either. The key is finding a middle ground that works for you, your team, and the type of work you do. It is about setting boundaries that still allow for flexibility when it genuinely matters. Here are some ways to create a sustainable approach:

• Set Clear Work Hours: Make your availability known. This might mean updating your voicemail, setting email auto-replies, or reminding colleagues and clients when you are offline (and when you will next be available).
• Use Tools to Switch Off: Activate “Do Not Disturb”, mute work chats after hours, or use a separate device for personal time. These small steps help you mentally transition out of work mode.
• Talk With Your Team: If after-hours contact is common, raise it with your team. Work together to set guidelines, rotate responsibilities, or define what truly counts as urgent (such as time-sensitive issues, emergencies, or on-call tasks). Clear expectations reduce confusion and burnout.
• Assess Call Patterns: If interruptions keep happening, dig into why. Is it a planning issue? Are boundaries unclear? Identifying the cause allows you to reset the workflow for everyone’s benefit.

By aligning your boundaries with the new Fair Work regulations, you protect your wellbeing while still showing up when it really counts.

Answering calls after hours is not a simple yes or no decision. It is a decision that depends on your role, the urgency of the situation, and what is sustainable for you in the long run. While picking up occasionally can build trust and show initiative, doing so constantly can lead to burnout, blurred boundaries, and unrealistic expectations.

The key is to stay intentional. Know when it matters to answer and when it is okay to let it wait. Set boundaries that are clear but flexible, and communicate them with your team. Most importantly, make choices that support your long-term wellbeing and performance, not just immediate responsiveness.

At Conquest Recruitment Group, we understand the pressures of modern work life. Whether you are managing a team or navigating your next role, we are here to help you find the balance that works. Reach out to see how we can support your goals and keep your career on track, without burning out.

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tags: Career Blogs, HR Industry