Service Operations Manager - SA/NT

Why Join This Opportunity?

• Senior leadership role with responsibility for a national service and operations function.
  
• Opportunity to lead strategy, operational performance, customer satisfaction, and team development.
  
• Manage a skilled workforce across multiple locations.
  
• Drive continuous improvement initiatives and influence business outcomes.
  
• Join a stable and growing organisation with a strong reputation in its market.
  
• Work closely with senior leadership and key customers.
  
• Competitive salary package and long-term career growth opportunities.
  

Open to experienced Operations Managers from a range of industries and sectors.

About the Company

Our client is a global industrial & Engineered solutions provider with a long-standing reputation for delivering high-quality products and services to customers across a broad range of industries. With a strong focus on innovation and operational excellenece.

About the Role

Reporting to senior leadership, the Service Operations Manager will be responsible for leading and coordinating the national service and aftermarket operation to ensure exceptional customer outcomes, operational efficiency, and commercial performance.

This position will oversee service delivery, workforce planning, customer relationships, safety, operational reporting, and revenue performance while leading a team of service professionals across Australia.

Key Responsibilities

• Develop and execute operational plans
  
• Manage forecasting, budgeting, and performance against operational targets.
  
• Drive continuous improvement initiatives.
  
• Monitor Work in Progress (WIP), backorders, and operational performance
  
• Ensure service requests are managed and delivered within agreed timeframes.
  
• Oversee inventory, company assets, equipment, and tooling.
  
• Review operational reports and implement corrective actions where required.
  
• Support workforce planning and resource allocation across the business.

Customer Management

• Develop and maintain strong customer relationships.
  
• Ensure customer expectations are met and exceeded.
  
• Manage customer escalations, complaints, and dispute resolution.
  
• Identify opportunities to improve customer experience and service delivery.
  
• Support key account management activities and retention strategies.

People Leadership

• Lead, mentor, and develop a high-performing team.
  
• Conduct performance reviews and coaching sessions.
  
• Ensure employee engagement and accountability.
  
• Run regular team meetings
  
• Performance improvement initiatives

About You

• Proven experience in Operations Management, Service Management, Branch Management, Workshop Management, Maintenance Management, or a similar leadership role.
  
• Strong leadership and team development experience.
  
• Ability to manage multiple priorities across operations, customers, and people.
  
• Commercially minded with experience managing budgets, performance targets, and operational KPIs.
  
• Excellent communication and stakeholder management skills.
  
• Strong analytical and problem-solving capabilities.
  
• Experience using ERP systems and Microsoft Office applications.
  
• Highly organised with the ability to work in a fast-paced environment.
  
• Willingness to travel when required.
  
  Apply Now
  
  This is an excellent opportunity for an experienced Operations Manager looking to step into a national leadership role where you can influence strategy, develop teams, improve operational performance, and make a genuine impact on the success of the business.