The Company
This is an exciting opportunity to join an Australian owned and operated Market Leader established for over 130 years working with a small friendly and supportive team based in the South East.
The Role
- A new opportunity has become available for a National Service Administrator for a Permanent Position with an immediate start.
- $65K-$75K + super
- 8-4pm Monday to Friday
- Will be fully trained
- Great culture and potential career growth opportunities
Key Duties will include:
- Enter records into service database
- Create and maintain service tasks
- Act as the primary contact for the service department by maintaining service email accounts and answering phone calls
- Schedule preventative maintenance, installations and emergency calls while prioritising the work as appropriate on any given day
- Identify opportunities for combining service work to maximize efficiency of field service engineers based on specific criteria
- Collaborate with the field service teams to ensure the closure of service jobs for timely processing of invoices
- Maintain databases and registers relevant to the service department
- Ensure customer order numbers are provided with every service task within set parameters
- Maintain company site 'induction' / access applications and requirements
- Work with accounts receivable to follow-up payment of completed work
- Administer spare parts requirements relevant to Service, completing ERP system transfers, maintaining consignment stock replenishment, service store re-order requests
- Provide after hours on-call phone support as required
- Build relationships and provide superior customer service in line with the company goals and customer expectations
- Assist front line sales staff with quotations, customer product enquires, and general customer assistance as requested
- Ensure compliance with all Safety, Health and Environment requirements and procedures
- Ensure Quality Management System requirements are implemented, observed, and adhered to
- Perform other duties as directed
- Assist with periodic and ad-hoc cycle counts and annual stock take
Skills and experience:
- Professional phone manner and communication skills
- Ability to think analytically and solve customer requirements
- High attention to detail
- Ability to manage time, meet deadlines and work under pressure
- Experience within medical device industry is desirable
- Experience with Sage is desirable and experience with Advanced MS Office Suite
If you believe you fit the criteria please "apply now" and shortlisted candidates will be contacted shortly. Please ensure you submit your resume in Word Format.
