This is your chance to demonstrate your strong operations expereince along with excellent relationship management skills to navigate client demands. Step into a high-impact Key Account Manager role supporting some of the world's most critical supply chains in aviation and logistics.

This is not your average desk job-you'll be embedded on-site with a major client, where you'll be the frontline link between operations and customer success. You'll oversee mission-critical shipments (including AOG and engine movements), drive service excellence, and ensure seamless delivery of solutions that keep aircraft flying and customers moving.

What You'll Be Doing

• Acting as the on-site go-to for a key aviation client, managing import, export, courier, and AOG logistics.
• Delivering Best-in-Class service through real-time shipment oversight and proactive problem-solving.
• Driving continuous improvement by analysing performance, streamlining workflows, and supporting service recovery.
• Building strong relationships with customer operational teams, procurement managers, and logistics stakeholders.
• Ensuring compliance with aviation regulations, DG protocols, ISO standards, and Australian Customs.
• Reporting on-site performance, KPIs, and operational outcomes directly to senior leadership.

What We're Looking For

• Proven experience in freight forwarding, aviation logistics, or airline account management.
• Strong knowledge of import/export, courier operations, and AOG logistics.
• A customer-first mindset with exceptional stakeholder engagement skills.
• A track record of process improvement and cost-saving initiatives.
• Excellent IT proficiency (Microsoft Office a must).
• Current or past Dangerous Goods certification is highly advantageous.
• Self-motivated, organised, and confident communicator able to thrive in fast-paced environments.

Why You'll Love This Role

• Competitive salary.
• Paid vacation with an additional day for your birthday.
• Employee Assistance Programme.
• Free on-site parking.
• Opportunity to grow expertise through ongoing coaching, training and development sessions.

Make a real impact in the aviation industry, where no two days are the same. You'll have the chance to work on high-stakes logistics projects, strengthen your leadership in customer account management, and grow your career in a global business that values innovation, compliance, and continuous improvement.

If you're ready to take the controls and deliver world-class logistics solutions, apply now and step into a role where your expertise really takes off. For a confidential discussion please call Alanna 0408 410 474.