Are you ready to take your career to new heights? This is your chance to step into a high-impact Key Account Manager role supporting some of the world's most critical supply chains in aviation and logistics.
This is not your average desk job-you'll be embedded on-site with a major client, where you'll be the frontline link between operations and customer success. You'll oversee mission-critical shipments (including AOG and engine movements), drive service excellence, and ensure seamless delivery of solutions that keep aircraft flying and customers moving.
What You'll Be Doing
- Acting as the on-site go-to for a key aviation client, managing import, export, courier, and AOG logistics.
- Delivering Best-in-Class service through real-time shipment oversight and proactive problem-solving.
- Driving continuous improvement by analysing performance, streamlining workflows, and supporting service recovery.
- Building strong relationships with customer operational teams, procurement managers, and logistics stakeholders.
- Ensuring compliance with aviation regulations, DG protocols, ISO standards, and Australian Customs.
- Reporting on-site performance, KPIs, and operational outcomes directly to senior leadership.
What We're Looking For
- Proven experience in freight forwarding, aviation logistics, or airline account management.
- Strong knowledge of import/export, courier operations, and AOG logistics.
- A customer-first mindset with exceptional stakeholder engagement skills.
- A track record of process improvement and cost-saving initiatives.
- Excellent IT proficiency (Microsoft Office a must).
- Current or past Dangerous Goods certification is highly advantageous.
- Self-motivated, organised, and confident communicator able to thrive in fast-paced environments.
Why You'll Love This Role
- Competitive salary.
- Paid vacation with an additional day for your birthday.
- Employee Assistance Programme.
- Free on-site parking.
- Opportunity to grow expertise through ongoing coaching, training and development sessions.
Make a real impact in the aviation industry, where no two days are the same. You'll have the chance to work on high-stakes logistics projects, strengthen your leadership in customer account management, and grow your career in a global business that values innovation, compliance, and continuous improvement.
If you're ready to take the controls and deliver world-class logistics solutions, apply now and step into a role where your expertise really takes off. For a confidential discussion please call Alanna 0408 410 474.