IT Systems Support Officer

tel-icon 5 Aug 2022

tel-icon SE Suburbs Melbourne, Australia

tel-icon Full-Time

tel-icon AU$60000 - AU$65000 per annum + After hours incentives

Reference Number



Information & Communication Technology > Networks & Systems Administration

Contact Details

Jess Fritz


Conquest Personnel Pty Ltd

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Job Details

Your new company

  • An innovative technology solutions provider that is growing rapidly
  • Preferred supplier to many high-profile customers
  • Highly talented management team that truly believe in providing a supportive and encouraging workplace
  • Family-owned business with huge goals to become a leader in their field

Your new position

  • Report to the Systems Operational Specialist and work alongside their expert IT team
  • Provide Level 2/3 IT and desktop support via email, remote, phone and face-to-face
  • After-hours support roster (1 in every 4 weeks) - Great incentives $$$
  • Contribute to the day-to-day administration and improvements of the IT systems
  • Communicate with end users to conduct troubleshooting
  • Assist users with report and system designs for more effective use
  • Establish and implement user change management plans and conduct relevant testing
  • Provide support of salesforce administration
  • Administer and resolve issues with company telephone system, WIFI, security and CCTV systems
  • Liaise with Developers/Technical Solutions and Design ensuring outcomes are achieved
  • Create and maintain user documentation on processes, procedures, application configurations and troubleshooting

Why this role?

  • Excellent training and support
  • Flexible working arrangements
  • Fun and friendly office located in Bayside, Melbourne
  • Career growth opportunities available to those looking to progress
  • Free onsite parking
  • Be rewarded for the hard work you contribute to the company

What you will need

  • Demonstrated experience in IT related Help desk/Systems Operations
  • A technical background - Do you enjoy learning and appling new skills?
  • Excellent communication and problem solving skills
  • A good understanding of emerging technologies
  • Ability to provide exceptional IT support at all levels.

If this is the position for you please apply NOW or call Jess (0423 273 367)


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