IT Helpdesk / Field Technician

tel-icon 14 Jan 2022

tel-icon Cheltenham, Melbourne, Australia

tel-icon Full-Time

tel-icon Negotiable

Reference Number



Information & Communication Technology > Help Desk & IT Support

Contact Details

Jesika Aydin


Conquest Personnel Pty Ltd

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Job Details

The Company

Family-owned business, who are very successful in their field of technology. They are a wonderful growing business who are supportive and provide a great culture. They also have good mentors who are able to train their new staff.

The Role

This role is a permanent, full time position which is primarily office based (in Cheltenham). Help Desk will be the primary focus, although you will be out in the field for a week at a time on a roster. Your hours will vary between the hours of 6am - 10pm with some weeks being standard business hours.

Duties will include;

  • Handle inbound and outbound calls in a professional manner
  • Be able to resolve issues over the phone
  • Accurately record client technical information and faults and raise any activities where required
  • Be able to follow up and close cases
  • Develop good relationships with merchants to instil confidence
  • Participate in product training and share knowledge throughout the team
  • Perform technical services, installations and relocations of machines
  • Attend any service call-outs in a timely manner
  • Liaise with technical team
  • Maintain stock levels in van
  • Provide technical assistance and support to resolve any issues
  • Complete detailed service reports

Skills and Experience

  • IT or Business Qualification or relevant certification desired
  • Be able to provide a current open Victorian Driver's License
  • Have the technical aptitude to problem solve
  • Be able to work on a roster and be on call with flexibility
  • Previous customer service skills and excellent knowledge of computer management systems
  • Exceptional computer skills

If you believe you fit the criteria, please "apply now" and shortlisted candidates will be contacted shortly. Please ensure you submit your resume in Word Format.


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