Help Desk / Field Technician

tel-icon 5 Aug 2022

tel-icon SE Suburbs Melbourne, Australia

tel-icon Full-Time

tel-icon AU$58000 - AU$60000 per annum

Reference Number



Information & Communication Technology > Help Desk & IT Support

Contact Details

Jess Fritz


Conquest Personnel Pty Ltd

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Job Details

The Company

Family-owned business, who are very successful in their field of technology. They are a wonderful growing business who are supportive and provide a great culture. They also have good mentors who are able to train their new staff.

The Role

This role is varied; Help Desk will be the primary focus and you will also be out in the field for a week at a time on a rotating roster.

Duties will include

  • Handle inbound and outbound calls in a professional manner
  • Be able to resolve issues over the phone
  • Accurately record client technical information and faults and raise any activities where required
  • Be able to follow up and close cases
  • Develop good relationships with merchants to instil confidence
  • Participate in product training and share knowledge throughout the team
  • Perform technical services, installations and relocations of machines
  • Attend any service call-outs in a timely manner
  • Liaise with technical team
  • Maintain stock levels in van
  • Provide technical assistance and support to resolve any issues
  • Complete detailed service reports

*Initial training will be provided from the company's South East based head office for 1-2 weeks*

Skills and Experience

  • Customer service background - Do you love talking to people?
  • You like working with technology and using your hands
  • Be able to provide a current open Victorian Driver's License
  • Have the technical aptitude to problem solve
  • Be able to work on a roster and be on call with flexibility
  • Knowledge of computer management systems
  • Exceptional computer skills

If you believe you fit the criteria, please "apply now" and shortlisted candidates will be contacted shortly.


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